Consulting Services

Cancellations made within an appropriate timeline (at least 48 hours before the session), will receive a FULL refund.

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Clients must understand that the consultancy business is a time sensitive industry, thus acknowledging the importance of making the consultant aware that they (the client) will be unable to attend, at least 48 hours before the session. 

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Cancellations of sessions made less than 48 hours before the session will NOT be eligible for a refund. Clients will be able to move the session to a future date, if they wish, by sending an email to the consultant at fluentry.ca@gmail.com. 

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Clients who have cancelled a session and wish to reschedule that session should not proceed to re-book the session online because it will prompt the client to pay again.

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Events​

Customers are required to pay a deposit to reserve a spot at events with limited space. Cancellations made within an appropriate timeline (at least 48 hours before the session), will receive a FULL refund. If customers are unable to make the event, this spot is transferable. To transfer a spot to a new event, clients must send an email to fluentry.ca@gmail.com BEFORE the person arrives at that new event.

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Questions?

If you have any questions regarding these policies, feel free to contact us at fluentry.ca@gmail.com

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